ISB Global provides 2nd Level Server & Desktop support for a Large International Media Client

As a leading international Media company, we demand a stable and effective communication infrastructure which is critical to the success of our business. Any user, system or network downtime must be minimised. This requires regular scheduled network and system maintenance to be conducted, as well as proactive monitoring to identify and resolve potential problems before they occur. Regular maintenance includes monitoring of backups, Virus Updates, and proper Windows patch management.

Our corporate expectations are exceptionally high, and when problems do occur and a support call is logged, the ISB Global Support Engineers respond rapidly to resolve the issues experienced by the effected User. ISB engineers’ technical competence ensures rapid problem resolution, and this coupled with their good communications skills results in satisfied Users. This ensures continued improvement in our customer satisfaction ratings, and a reduction in unscheduled down-time.

John, Infrastructure Manager UK